Google Reviews
Public 1-to-5 star ratings and written feedback customers leave on your Google Business Profile that heavily influence rankings and trust.
Definition
Google Reviews are the star ratings and comments customers leave directly on your Google Business Profile. They do two heavy jobs at once: they convince a new shopper to call you (social proof), and they tell Google's algorithm that you're a legitimate, popular business worth ranking higher in the Map Pack. Quantity, recency, and your replies all matter — a business with 80 fresh reviews almost always beats one with 400 old ones. Never buy fake reviews; Google strips them and can suspend your listing. We help clients build a sustainable review-request system on /pricing.php.
Why it matters in Miami
Miami buyers are skeptical and shop hard before calling — a Spanish-speaking abuela in Westchester reads every recent review before booking a contractor. Replying in both English and Spanish signals you serve the whole bilingual market.
Example
A Little Havana auto-body shop sends a bilingual SMS review link after every repair — in six months it goes from 22 to 187 reviews at 4.8 stars and starts outranking three larger competitors.
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